New Telegraph

Phone repairs: Apple boosts confidence with self-service option

As part of efforts to ensure its product users have access to genuine parts and repairs, Apple has introduced the self service repair option, which will allow customers who are comfortable with completing their own repairs access to genuine parts and tools.

 

Available first for the iPhone 12 and iPhone 13 lineups and soon to be followed by Mac computers featuring M1 chips, Self Service Repair, according to report on its website, will be available early next year in the U.S. and expand to additional countries throughout 2022.

 

The initial phase of the programme will focus on the most  trafficcommonly serviced modules, such as the iPhone display, battery, and camera. The ability for additional repairs will be available later next year.

 

“Creating greater access to Apple genuine parts gives our customers even more choice if a repair is needed,” said Jeff Williams, Apple’s chief operating officer.
“In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tools, and training, and now we’re providing an option for those who wish to complete their own repairs,” he added.

 

Apple builds durable products designed to endure the rigors of everyday use.

 

When an Apple product requires repair, it can be serviced by trained technicians using Apple genuine parts at thousands of locations, including Apple (in-store or by mail), AASPs, Independent Repair Providers, and now product owners who are capable of performing repairs themselves.

According to the report, “to ensure a customer can safely perform a repair, it’s important they first review the Repair Manual. Then a customer will place an order for the Apple genuine parts and tools using the Apple Self Service Repair Online Store. Following the repair, customers who return their used part for recycling will receive credit toward their purchase.

“The new store will offer more than 200 individual parts and tools, enabling customers to complete the most common repairs on iPhone 12 and iPhone 13.
“Self Service Repair is intended for individual technicians with the knowledge and experience to repair electronic devices. For the vast majority of customers, visiting a professional repair provider with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair,” it said.

In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tools, and training, including more than 2,800 Independent Repair Providers. The rapidly expanding Independent Repair Provider programme originally launched in the U.S. in 2019 and has since grown to more than 200 countries, enabling independent repair shops to access the same training, parts, and tools as other Apple Authorized Service Providers.

In addition, Apple continues to offer convenient repair options for customers through its global network of over 5,000 AASPs that help millions of people with both in- and out-of-warranty service for all Apple products.

 

By designing products for durability, longevity, and increased repairability, customers enjoy a long-lasting product that holds its value for years. Apple also offers years of software updates to introduce new features and functionality

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