New Telegraph

First Bank unveils fully automated self-service branch

First Bank of Nigeria Limited has unveiled its fully automated branch, called the FirstBank Digital Experience Centre, which the Tier 1 lender said was established to put customers at an advantage in carrying out various activities on their own without interacting with anyone.

In a statement, the bank described the self-service branch as a reinvention of digital banking solutions in the country as customers are exposed to a seamless world-class banking experience, adding that the initiative is scheduled to hit other locations across the country’s geopolitical zones in the coming months.

The statement said: “The self-service branch is built with a wide range of phased modern banking facilities which include humanoid robots equipped with video banking and Artificial Intelligence (AI), taking on the role of friendly branch staff; Teller Cash Recyclers (TCRs); Self-Service kiosks for non-financial transactions such as account update; Fast Track (Contactless) ATMs; Interactive Smart Screen to ensure effective and comprehensive consultation with bank sales staff via remote video connection.


“Other services include paperless/electronic forms  to promote timely resolution of complaints, dispensing of account statements and account enquiry/ management, funds transfer, dispensing of new ATM cards; fixed deposit booking between N100,000.00 to N5,000,000.00, card services and management, cheque management, email and phone number update, ATM card and token block, amongst others.”

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