AI: Zoho Launches Zia Agents To Empower Businesses

Zoho Corporation, a global technology company, has expanded the scope of its AI platform, Zia, with the announcement of Zia Agents, Agent Studio, and Agent Marketplace.

According to the company, together, these solutions empower enterprises to access, build, and distribute intelligent, autonomous digital agents across their organisations.

‘Beginning today, Zoho and ManageEngine will be previewing pre-built, task-specific Zia Agents, which will deploy across Zoho Corporation’s combined portfolio of 100+ products in the coming weeks.

“The speed of disruption and quality of innovation we’re seeing in our industry right now has encouraged me to focus on my passion area, technology.

I will devote more time to hands-on technical work for the company, spearheading several deep R&D initiatives, beginning with AI,” said Sridhar Vembu, Zoho Corporation’s Cofounder and Chief Scientist.

“Utilising Zoho’s deep engineering expertise, its own data centres, and shared data model, we will develop powerful and us – able solutions that drive customer value while retaining our commitment to customer flexibility and data privacy,” he added.

He explained that Zoho Corporation’s in-house AI has evolved over the past decade from proactive to prescriptive to generative to agentic.

He said: “Launched in 2015, Zia is Zoho Corporation’s foundational AI, facilitating all intelligent and contextual actions across the company’s ecosystem of apps. Zia possesses a vast and diverse skillset.

New skills are being implemented regularly to boost customer experience and drive productivity. “Also launched in 2018, Ask Zia has developed into a systemwide conversational assistant that helps employees work smarter and accomplish tasks more effectively.

For example, an account manager can review a report of customers at risk of churn, summarise the outcomes of each customer’s recent interactions, filter and summarise helpdesk tickets, analyse trends in their industry, and reach out to that customer for a meeting based on the employee’s upcoming travel schedule, without leaving the Ask Zia interface.

Ask Zia is powered by Zoho’s unified data platform and will be contextually embedded across all applications.